Privacy Policy

Introduction

crystalfluxium Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.

As the data controller, crystalfluxium is responsible for determining how and why your personal data is processed. We are registered in Ireland with company registration number CRO846527.

Data We Collect

We collect personal data that you provide directly to us and information that is automatically gathered when you interact with our website. The data we collect includes the following categories:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request our services
• Business Information: Restaurant details, operational data, and menu information when you engage our services
• Communication Data: Records of correspondence, enquiries, and support interactions
• Technical Data: IP address, browser type, device information, and website usage patterns
• Cookies and Tracking Data: Information collected through cookies and similar technologies as detailed in our Cookie Policy

We only collect personal data that is necessary for the specific purposes outlined in this policy and with your appropriate consent where required.

How We Use Your Information

We use your personal data for legitimate business purposes and only as described in this policy. The specific ways how we use your information include:

• Providing restaurant cost calculation services and consultation
• Responding to your enquiries and providing customer support
• Processing service agreements and managing client relationships
• Improving our website functionality and user experience
• Sending relevant business communications and service updates
• Complying with legal obligations and regulatory requirements
• Protecting our business interests and preventing fraud

The legal basis for processing your data varies depending on the specific purpose, including contract performance, legitimate interests, legal compliance, and your explicit consent where applicable.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our comprehensive Cookie Policy.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• With trusted service providers who assist in our business operations (under strict confidentiality agreements)
• When required by law, court order, or governmental authority
• To protect our rights, property, or safety, or that of our clients or the public
• In connection with a business transaction such as a merger or acquisition (with appropriate safeguards)

All third-party service providers are carefully vetted and must agree to appropriate data protection standards consistent with this policy and applicable law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our data retention periods are determined based on:

• The nature and sensitivity of the personal data
• The purpose for which we process the data
• Legal, regulatory, and contractual requirements
• Legitimate business needs and risk management

Generally, we retain client data for up to seven years after the end of our business relationship, though some information may be retained longer where required by law or for legitimate business purposes.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have important rights regarding your personal data. Your rights include:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month and may require verification of your identity.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure backup and recovery procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to using industry-standard practices.

International Data Transfers

As we are based in Ireland, your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or certification schemes that provide equivalent protection.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us using the following information:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.